I would AVOID at all costs this place unless it's your last resort... - Account Manager Inform Employee Review

1.0
Nov 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Not much, culture can be fun for some but very "cliquey", if you're not part of the group (aka "drinking the kool-aid") you're an outcast and will probably be fired or at best, stagnate in your position. You work with cool people at other companies (sometimes) because of it's involvement in the news They have nice snacks and provisions for employees in the break room Health insurance is paid through the company

Cons

Well, there are probably too many to list here but I'll try: - You are simply over worked and underpaid - You are expected to be "on the ball" and available 24/7 for "partners" (a fancy word for whiney clients) this includes stopping to answer phone calls, emails, and "fix" problems during wedding receptions, family vacations, and PTO (there is no such thing as "out of office" here) - The management in shady and snipey, they are looking for anyone who's not 100% bought into the concept of the company and anyone who pokes their nose around other departments too much. Definitely a "keep your head down and working and don't ask questions" kind of place (people have been fired before for asking too many questions about certain departments). - The pay is less than competitive when compared to other similar positions and expected work loads, the career advancement is very limited even though they promise you to the moon that they promote and are promoting all the time (only promoting very political and corrupt employees internally). I've seen Associate Account Managers stay in the role for 3 years while less experienced folks are hired on above them which has lead to an exodus of experienced talent internally. - The executive management is very elitist and is not afraid to make comments about your "place" and "station" in the company. This essentially leads to a shady, hostile culture based on keeping secrets on processes from entire departments and firing those who wisen up enough to point a finger or ask a pertinent question. - The Account Management department is a NIGHTMARE as needs a serious overhaul, the past director was a fear-based dictator (wife of the CEO) and the current one is ineffective at making good decisions from a strategic standpoint (probably the fault of the executive management tossing her in and the lack of ANY formal training program) and ineffective from a personnel standpoint (hiring, firing, promotions). The responsibility of anything that goes wrong rests on this departments shoulders (even though the majority of the company's problems stem from a lack of effective personnel in development and tech and lazy, corrupt ad sales/ops persons who shirk and shift blame at any opportunity). - The product is old, is not moving forward fast enough and you are expected to handle any and all problems, questions, and reporting for it even if the "partner" is able to handle it on their own. - Company focuses too hard on making "new" products and pushing out updates or new inventory without proper testing for the sake of appearing "ahead of the game" while putting it on the account management team's backs to handle the fallout and blaming us when "partners" aren't happy.

Explore other reviews about Inform

5.0
May 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Good work culture in the agoura hills office

Cons

open office format was not the best fit for the company work style

1.0
Aug 15, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The NYC office was in a great location and there were free snacks before they shut the office down completely and let everyone go. Everyone that has been let go from the company has gone on to much better companies, positions, and are leading happier lives and are genuinely grateful for having been let go so they could move on to better opportunities. Most people stay because there's not much to do.

Cons

Leadership was terrible. Members of leadership are married which proves to be quite the dramatic scenario. One Senior Leader takes many "sabbaticals" when enough people and clients complain about her but she always comes back for more because of a family investment when the company was first starting. The company has had so many barriers from the top down that people coming in were often lied to in the interview process just to get them to accept an offer. A number of failed acquisitions always lead to rounds of lay offs in the latter or early part of each year. In February of 2016 out of a 13 person office about 5 people were let go without notice. A former Senior Leader took a vacation and never returned because the entire job became just firing people. I won't even get started on the actual product...the team knows what they are and they are not selling to their clients.

4
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