Pros
Remote work for most positions and hybrid for others. The only employees in office are at the GA and VA office. Remote/Hybrid work could help with work life balance. Typically it is easy to take time off or adjust your schedule.
Cons
Supervisor workload is unrealistic for pay and there is no indication of pay increases going forward. The training is inadequate for frontline employees and management. Which puts a strain on how work is consistently done. There is consistent overtime in some areas which leads to burnout for team members. Supervisors engage in gossip about their coworkers and team members which creates a toxic and untrustworthy environment. This undermines the morale of their team members and coworkers which is already low. The executives do not seem to care about the their domestic employees the same as their international Manila employees. Favoritism is shown to some employees so they do not receive disciplinary action for things other employees are reprimanded or terminated for. Management will mislead you about potential training/promotional opportunities that never materialize. The company lacks recognition for work being done which affects morale of team members and supervisors. The company is not unified at all. With most of the employees being remote this is a hinderance for forming working relationships with coworkers in the company. There is a constant fear of termination for frontline employees and supervisors due to reoccurring layoffs. There was a merger in 2022 and then most of the executive management was replaced in 2024. The company does not seem to have a firm grasp on where they want the company to go and the employees feel it. Executives are rarely able to effectively answer or address the concerns of the employees.