Technician - Client Service Technician Innovative Network Solutions (Michigan) Employee Review

Due to our dedication to high standards when it comes to customer service, you are correct, our technician position is not always a typical 9-5 Monday-Friday position. The technician position really requires a person with a career goal mindset who has dedication to INS and their clients. We respect and understand the position is not for everyone, and sometimes it does not work out. Employee compensation is based on experience, and job performance (customer service and technologically speaking). We are doing better about having longer training periods for new technicians, and keep an open dialogue with them if they feel they aren’t getting the training they need to succeed. The month long vacation (sabbatical) is actually also offered to our employees as well after they have been with INS for a certain amount of time. We are sorry you were not pleased with your time here however; we are glad you enjoyed working with the office staff. We appreciate your feedback and hope you are doing well.