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      Inserso

      Engaged Employer

      Inserso reviews

      Inserso DHA GSC Contract - IT Specialist Inserso Employee Review

      1.0
      Oct 2, 2018
      It specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Besides receiving a paycheck, I'd say not much. Before inserso lost the DHAGSC contract for failure to meet SLAs, they did weekly leader boards. Top 2 agents received a gift card of 25 or 20 dollars.

      Cons

      Inserso will low ball you on salary. Even when attempting to negotiate salary after a promotion, their VP refused to meet my previous salary. Leads and Assistant Leads will micromanage employees. Don't be a minute late from the start of your shift, break, and lunch because they'll inform you immediately. If stuck on a long call attempting to fix a user's issue, they will log onto your computers to see your screen or walk over to your desk and stand over your shoulder.

      Explore other reviews about Inserso

      5.0
      Mar 10, 2026
      Service desk analyst i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall it’s been a great place to work! The team is helpful and people are willing to jump onto Teams to help you if you’re stuck on something. You get to work on a lot of different issues, so it’s a good environment if you want to build troubleshooting skills and learn new things. Management communicates very well and makes sure we have what we need to do the job. The coworkers are great and make the workday a lot easier.

      Cons

      Like most tech support jobs, it can get pretty busy depending on ticket volume. Some days are a lot heavier than others, especially during peak times. It would help to have a little more coverage during those periods.

      1
      4.0
      May 26, 2026
      Information systems security officer (isso)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for and shows appreciation for great work.

      Cons

      I have no cons to report

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