The people make it tolerable - Support Role Intelling Employee Review

2.0
Jun 9, 2025
Recommend
CEO approval
Business Outlook

Pros

- As headline, the people make the day to day ok. - Sometimes there is down time. - Not constantly stressed. - Centrally Located for easy travel. - HR and Upper Management are good at what they do, they do try and make a difference with the limited Resource they have coming from their ow. Pockets....)

Cons

- Out of the gate. The Pay..... some of the worst I've seen. Especially for Support Staff. Grossly below industry standards, like really under. 2018 type deal. - On Paper duties vs reality are well out of line too. Doing 1/2 Levels above pay grade work. - Weekends are required (Which I understand) - Late Shift Patterns (i also understand why) - Nearly 0 benefits to working here barr pay (if that's what they call it) - Some locations have issues with Class A being found laying around / being consumed / sold on premises. - Things being dropped out of Windows onto people. - Management (vague use of the term or lack of) - Massive Turn over for both Agent and Support Staff. - Company possibly going under. This would explain the Pay Freeze from 2018 or its willful choice. - Easily Replaceable in any role here.

Explore other reviews about Intelling

5.0
Jan 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Its okay this company in this context

Cons

No cons for this company

3.0
Jun 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Working from home Some management is nice and encouraging

Cons

Charged for headset (when they said it would be refunded if we sent it back, they didn't give us that option in the end) Management a bit all over the place Software crashes

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