Avoid like the PLAGUE! - Help Desk Technician Interface Systems Employee Review

1.0
Apr 19, 2016
Recommend
CEO approval
Business Outlook

Pros

It's a job! and you can get insurance.

Cons

Helpdesk is very clickish and the people that have been there the longest to the least amount of work. The "Leads" are lazy and the Manager is pretty useless. Small man complex, sad really. There is plenty for work to be done, very unorganized and hurry up and get the customer off the phone. Expect high stress from this typical call center environment. You are told to put a tech on hold so you can answer another call. Also when you do something just slightly wrong or even flat out wrong, there is an email sent to like 15 different people. The culture there is terrible everyone trying to get someone else in trouble. Even high school wasn't as bad as this place.

Explore other reviews about Interface Systems

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone is amazing, friendly staff and willing to help you! Great company to work for.

Cons

nothing at all, everyone is amazing!

3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

1. The front line workers are fantastic. Most are willing to go above and beyond to get the job done, and pitch in when things go wrong (as they often did). 2. Many jobs can be done remote, which is great for families and employees 3. Health care was very good and low cost for employees

Cons

1. There was an incredible amount of micro-managing 2. Metrics consumed a good part of your day, but rarely added much value 3. Project managers viewed as glorified administrators, and were often the scape goat when things went wrong.

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