It's O.K. depending on where you work - Catalog Sales Associate/Customer Service Associate JCPenney Employee Review

2.0
Sep 8, 2010
Recommend
CEO approval
Business Outlook

Pros

I liked the JCP in VA better. They treated me fairly. I didn't just make minimum wage. I was respected by the other employees and managers. I loved working there!

Cons

The JCP in IL was difficult to work at. I had a hard time with management. The employees acted snotty. I had to relearn everything I was taught because the 2 places ran differently. I got pregnant and had morning sickness and the flu at the same time and the one in IL couldn't understand why I couldn't be at work so they put me on a leave of absence. When I did go back, I couldn't work in the same area again and my hours went from 25 to 10 a week! That is just unfair!

Explore other reviews about JCPenney

5.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Laid back work, nice people to work with.

Cons

Sales driven. There doesn't seem to be much training on how they want the cashiers to do their job.

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

easy job, slow most of the time, need to be able to find things to do to keep busy

Cons

when its slow you are barely scheduled for hours, need to get credit card applications

See reviews by: Helpful|Rating|Date|All