Customer Service Associate - Customer Service Sales Associate JCPenney Employee Review

5.0
Jun 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits, good discount, great coupon deals. Management is appreciative and supportive. Co-workers are all conscientious. Another pro is that as long as you are reasonable, the company allows you to make changes or corrections etc in order to please the customer! You don't have to be a child and make the customer wait while you get approval for a void or something, they empower their employees with makes you part of the team and instills customer confidence in the sales associate as well.

Cons

It is sort of hot in there. We are required to ask each customer if they want to sign up for a JC Penney Card, I didn't mind that, but then began to get pressured to meet a quota of credit cards of at least 2 per week i think it was, I don't remember, but I do remember hardly ever hitting the quota (sometimes your co-workers will give you theirs if you need it to meet the quota) but all you can do is ask the customer, so it should not be a quota. I left because I couldn't meet it and don't like high pressure sales, but still miss this job.

Explore other reviews about JCPenney

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work super chill and easy

Cons

No cons prefect for college and high school students

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

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