Working at James Avery Store - Sales Associate James Avery Employee Review

3.0
Jul 18, 2012
Recommend
CEO approval
Business Outlook

Pros

Stores are well-maintained, work environment is attractive. Product is light-weight, very little physical effort to the job. Jewelry discount is OK if an associate wishes to purchase. Customers are faithful to the brand and the entire job is about pleasing existing customers rather than attracting new customers, which can be good if you're not a salesperson and prefer to let the customer just ask for what they want and you give it to them.

Cons

If you're a good salesperson, you'll enjoy working more and make more money elsewhere. No commission structure. No objective measurements used (UPT, email capture, ADS) to evaluate sales associate's performance. Stores are consistently over-staffed for customer traffic, so time creeps by (with the exception of December and May). If you're a person who likes to keep busy at work, this isn't the job for you. Store management isn't customer-focused--they are internally focused and more worried about what Kerrville HQ thinks than what a customer thinks.

Explore other reviews about James Avery

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive manager, no sales goal, focus on customer service, nice discount for employees

Cons

It’s still an hourly retail job which means random work hours and working on weekends

4.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun environment; good team work. Enjoyed working on jewelry.

Cons

A lot of micro-managing. Store will be empty most of the week and you are not allowed to talk to your coworkers to pass the time. Manager would watch us on cameras from her office and then accuse us of not working hard enough.

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