Review - Customer Support Team Manager JoVE Employee Review

4.0
Feb 11, 2025
Recommend
CEO approval
Business Outlook

Pros

I have learnt a lot and still learning. I am thankful that I got the chance to work with some amazing people. I might be lucky to have some great managers.

Cons

It's hard to see some of my friends/colleagues leave due to the layoff.

Explore other reviews about JoVE

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Above-average compensation I like working with universities and research institutions. Strong client base, which makes my job easier Professional work environment Freedom to set my schedule Impressive teamwork

Cons

End-of-quarter periods can be really tough.

2.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Every minute spent here felt like a harsh lesson. One of the clearest lessons was realizing how much work life balance had been taken for granted.

Cons

. The workloads are brutally excessive and completely draining. . Employees are constantly expected to complete far too much work in far too little time. . Work life balance is treated like a joke and is not respected at any level. . Personal boundaries are routinely ignored with constant pressure to take on more and more work. . The demands feel never ending with no real relief or pause.

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