Pros
My co-workers are truly wonderful people, and the members/customers are generally (although not always) a pleasure to work with. That is the extent of the "pros" of working here. Now on to the cons...
Cons
My experience has been that the management here (I've had three different managers in the same department in less than a year) is sub-par: they play favourites, regularly forget to disseminate important information to their teams, and generally seem unorganized and forgetful. They pick and choose who to respond to, and seem to have a weird propensity for not sharing certain information collaboratively amongst the group (e.g., I was told by my direct supervisor that we are not "allowed" to discuss our pay with our co-workers; I've also noticed that topics that may be a bit contentious - even if several people in the group have similar questions about it - have to be discussed "one-on-one" with management, presumably so that employees don't band together on an issue and potentially cause Johnson/Intact to have to re-evaluate the way they do things). Implementing new processes is typically poorly handled with little to no training before going live, leaving both team members and paying customers in the lurch. After asking management for minimal and reasonable disability-related accommodations (which they are legally required to provide, as long as it does not cause them "undue hardship"), I was given an "I can't promise anything" response from my manager and no further follow-up/confirmation as to the status of the accommodations I had requested. This company regularly touts that they are hiring a diverse workforce, which may be true - but they are obviously not overly interested in investing in and maintaining their "diverse" hires (see above re: reasonable request for accommodations). Lastly, they ask all new employees to give them a review on Glassdoor - presumably so that the reviews/ratings will be much more "favourable" than they would after someone has worked there a while (because who doesn't have rose-coloured glasses on when they first start a new job, amiright?!).