2.0
Aug 17, 2023
Former employee, more than 3 years
Irvine, CA
Recommend
CEO approval
Business Outlook
Pros
Friends I made, discount on the food, talking about dogs/cats with pet parents.
Cons
Horrible upper management. Everyone I’ve spoken to about it agrees as well. No regard for changes that need to be made to satisfy the consumers so then customer service has to take the brunt of it. Major supply chain issues. Major QA issues/concerns with packaging, etc. Major shipping issues. Major staff issues. We would let our manager know what needed to be done and no positive changes would ever be made. It was so discouraging. The food is good but the upper management is not. There is a high turnover rate in customer service for multiple reasons. Overall, just very disorganized, sloppy, could do so much better.