High on Sales, Low on Customer Service - Anonymous employee KBA Docusys Employee Review

2.0
Aug 28, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Sales environment is bonus/reward heavy

Cons

Service Department and Back End Support is extremely lacking

Explore other reviews about KBA Docusys

5.0
Feb 18, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company is founded by people who want to give an opportunity to individuals who would like an option to working in big corporate environments. Better comp programs for commissioned sales people than the large corporate companies and an opportunity for advancement.

Cons

Haven't seen any so far

4.0
May 19, 2021
Recommend
CEO approval
Business Outlook

Pros

The sales team goes the extra mile to insure that clients/customers are provided with the best office technology industry products and services. The service team is excellent as well.

Cons

The management team tends to not follow up with requests on prices for the sales team to complete needed price quotes. Also issues with staff at the corporate office not answering the phones for customers with service requests.

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