Very bad experience - Front of House KIBOU Employee Review

1.0
Apr 7, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay was great and there was occasional staff meal if you were fast enough

Cons

Most of the management is lazy and will be on their phone all day but won't allow you a 5 minute break for a vape. They will only talk to staff that come from the same cloth and will then tell you that you don't fit in because you don't connect or talk to anybody. They will tell you that you work too hard but at the same time you don't do enough. They will throw you in the deep end without showing you anything and will then roll their eyes and talk behind your back if you don't know how to do something. They drive people out on purpose to hire their own family and will share what you said in the meetings between them for a laugh. Shift patterns are also very bad sometimes you could end up working from 9am to 10pm with very little breaks.

Explore other reviews about KIBOU

5.0
Nov 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance. Accommodating. Great team culture. Treated kindly, fairly and respectfully. Managers listen to feedback and genuinely care about the people they work with. Great pay. Free staff food on shift. Contracted hours for waiting/bar/kitchen staff, offering stability. Opportunities to grow within the company. A safe environment for people of all backgrounds. I was employed as waiting staff and within a few years I have been promoted 3 times and I am now part of the management team. This is the longest job I have had in the hospitality industry. The current General Manager Gemma is the best manager I have worked for in the hospitality industry...How many people out there can say they genuinely like and appreciate their boss?

Cons

There's nothing really. The team are all so close it might seem abit intimidating at first for a new hire...but give us all a chance! :)

5.0
Jul 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Management who care about their staff and go above and beyond for them Great staff discount and food on shift

Cons

The price of the food could draw in a certain kind of clientele who could be quite demanding

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