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      Keeper Security

      Engaged Employer

      Keeper Security reviews

      Customer success is actually inside sales - Anonymous employee Keeper Security Employee Review

      1.0
      Jul 25, 2020
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are IT you can make great money

      Cons

      Not enough training for product specific needs. Lots of gossiping and team ethic only exists with new business sales teammates. No write ups prior to terminations

      avatar
      Keeper Security Response
      5y
      Even at the world's most successful companies, it can be hard to make the right types of hires. In this case, I think Keeper wasn't the best fit for your strengths and weaknesses, and that's ok! We strive to improve our hiring, recruiting, on-boarding, and training and retention processes everyday, and it is a growing and learning experience fueled on both sides. We currently have a 96% happiness rating on our CSM training module provided to all new hires, which I think speaks volumes to how much our employees value and related to our current training program. I would also note that while our CSM role can at times be heavier on sales than some companies, this was clearly denoted in the job description on our website and discussed openly throughout the hiring process. That being said, we wish you nothing but the best in your future endeavors.

      Explore other reviews about Keeper Security

      5.0
      Jun 19, 2026
      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’m loving the entrepreneurial environment !

      Cons

      Not much to complain about. If you’re not used to entrepreneurial, fluid environments, it will not be for you.

      1.0
      Jul 2, 2026
      Consumer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team members were one of the best parts of working here. They were knowledgeable, supportive, and always willing to help each other. Many of my coworkers genuinely cared about doing great work and creating a positive experience for customers.

      Cons

      Unfortunately, the work environment created by management was the complete opposite. There was a lack of professionalism, poor communication, and inconsistent leadership. Managers often created unnecessary stress rather than supporting employees, and concerns raised by staff were frequently ignored. I also witnessed and experienced behavior that felt intimidating and, at times, crossed the line into harassment. Instead of addressing these issues, management often dismissed them or failed to take appropriate action. This created a toxic culture where employees felt uncomfortable speaking up and morale suffered.

      5
      avatar
      Keeper Security Response
      12h
      We’re glad to hear that you had a positive experience with your teammates and recognized the care, knowledge and support they bring to their work and to our customers. We are disappointed to read your characterization of our workplace and management culture. We take any concern involving professionalism, respect or workplace conduct seriously, but we also want to be clear that the description shared here does not reflect the standards we set for our leaders or the culture we work hard to maintain. Allegations of harassment are serious, and we do not believe public review platforms are the appropriate place to fully assess or resolve such claims. Our company has established channels for employees to report concerns, and we encourage those channels to be used so matters can be investigated fairly, confidentially and with appropriate care. We remain committed to a workplace built on accountability, professionalism, respect, and support. We will continue investing in leadership development, clear communication and employee resources.
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