Pros
Sales leadership are incredible guys, mid-level CX management are great. They want what’s best for their employees and try their best to make a great culture.
Cons
Product is subpar. Sales are down, churn is increasing and the C-Suite don’t seem to take accountability for the company’s poor performance this year. They’re firing in sales and CX quickly yet the company’s problems are rooted in the product. The product, due to lack of development and a decreasing appetite in the marketplace make it hard to sell and difficult to retain. Most salespeople are not hitting quota and most CSM’s aren’t meeting their retention goals and therefore are making far less than needed. The sentiment from the C-Suite in response to employees expressing financial concerns was “be grateful you have a job.” And calling these concerns “toxic complaining” Many people have left and many more will be leaving soon.