Pros
The underlying Kibo products (i.e., eCommML, eCommNG, OMS, mPOC, and Baynote Personalization) are extremely good, customizable, and effective (both in depth and breadth, suite of products. They have a reasonably good customer base that can be expanded upon and grown.
Cons
Decision making is not strong suit of upper management. Kibo is a company that's really a group of smaller start-ups yet it "thinks" it needs to acts like a large corporation, wanting to compete with large companies. This creates a bit of an identity crisis.. always struggling with understanding itself and how it should be acting. Surprisingly there have been few lay-offs, but when the lay-offs happened they were deep into the knowledge-base of the products, causing some frustration and confusion. There has been a large amount of "internal bleeding", meaning a huge amount of attrition.. due to employee's being frustrated at upper management decisions and the direction of company development. Also contributing to this is the fact that many employee's in the original companies were not being offered upward mobility with-in Kibo or Vista Equity Partners.. so many felt there was "limited" future with the new merger. I know that stock options can be considered "old hat" for some companies, and there are many start-ups that down-play stocks since a majority of the start-ups will fail and the stocks will amount to nothing. Stocks should always be a long-term goal and reward... but still it must be addressed at the beginning of the company and through-out the companies growth. Kibo didn't offer stocks to existing employee's of the former companies.. since I was not management, I'm not sure if some employee's where offered stock options.. but I can confidently say that most of the company staff was not offered stock options, or ownership in the company. I consider this a BIG down-side (CON). And a sign that the company ELT isn't thinking about the future of the employee's they acquired in the merger.
