Toxic - Customer Service Representative (CSR) LANXESS Employee Review

1.0
Dec 4, 2023
Recommend
CEO approval
Business Outlook

Pros

pay and benefits were decent

Cons

Leadership behaviors negative on daily basis, Foul language used daily, Lack of sufficient training, Lack of professionalism. Leadership lacks skills to be effective leader, you will be walking on eggshells constantly. Total chaos. Workflow is through the roof and customers are angry due to inventory challenges. Leadership struggles with change of ownership and makes demeaning and derogatory statements along with gossiping of others. Steer clear of this toxic environment.

Explore other reviews about LANXESS

5.0
Nov 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Learned a lot, good environment and willing to give experience to students

Cons

Sometimes I had to work nights

4.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Pay, Friendly Peers and very professional environment

Cons

Everything is need to know. Way too siloed! Culture says to take ownership, but without being able to improve a process. Takes too longer to be recognized and promoted, unless your supervisor is willing fight for you or take on the extra work in replacing you.

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