Smoke and Mirrors: Contrived. - Ex-employee LM Restaurants Employee Review

1.0
Jan 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Co-workers are friendly, approachable, genuinely want to give their best despite leadership.

Cons

This written review is entirely in my opinion and shall serve only as such opinion: Leadership is schizophrenic in approach. The culture, and their mission that they constantly refer to, is only skin deep. One look at the old home office decor tells you that profit doesn't make it into their staff culture. The beating heart is insecure, messy, chaotic, disorganized, double standard and two faced. They will build you up. What follows is hand written notes, uninvited late night and weekend calls, messages, full of praise to set you up for success... a temporary and false sense of security. They will tear you down with micromanaging to the nth degree. You will be dumbed down, having to ask too many questions of them. The President and COO typically need last look on absolutely everything which undermines all other contributions and decisions. Projects often hang in limbo unfinished for a long time as a result of this archaic leadership style. A perfect example of how not to lead. They think they are revered but don't speak to approx. 70% of their (small number of) staff in the building yet refer to themselves as your family. All the best leaders leave or are termed, because there is no genuine desire for executive leadership. This is not a democratic deliberation making group decisions, it's their way or highway. This was a huge lesson in what you don't want or need in a job, a leader, your life. I'm grateful only for the lesson learned.

Explore other reviews about LM Restaurants

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good sections, friendly staff, changeable menu

Cons

Congested staff, a little cliquey

5.0
Nov 24, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• The culture is genuinely people-first — not a slogan, but a lived daily standard. • Leadership is accessible, supportive, and willing to get into the field to understand the real work. • Strong commitment to developing internal talent with clear growth paths. • Decisions get made quickly; red tape is minimal compared to most restaurant groups. • High standards and accountability create an environment where top performers can thrive. • A true focus on hospitality that extends to both guests and team members.

Cons

• Expectations are high and the pace can be fast — great for driven operators, but not for people looking to coast. • Because the company is growing and evolving, you need to be prepared change quickly; you have to be adaptable. • Different brands and markets sometimes mean unique challenges, but leadership is present to support them.

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