Pros
Some great people and junior talent, good exposure and experience for new graduates/students looking for internships. Generally pleasant/friendly working environment. Company treats its suppliers very well and has good relationships with the linguist community, hence the positive Glassdoor reviews from freelancers.
Cons
Poor infrastructure – daily frustrations re IT set-up and no one on hand to respond urgently to hardware issues. Physically not enough space for all staff so employees are essentially hot-desking on a daily basis. Toilet and kitchen facilities not sufficient. Employees generally undervalued. So-called "bonus" system thwarted by disorganised management team. At one point PMs/PEs did not know what target they were working towards until midway through the financial quarter. Company is always looking for the cheapest short-term fix. PMs/PEs grossly underpaid. As a result all experienced talent is leaving and all that remains are new graduates/interns who do not receive the appropriate training – expertise is poor as a result. Inexperienced middle and senior management who pride themselves on their “transparency” but in reality do not communicate issues on behalf of their employees. Employee feedback not taken on board e.g. repeated requests for employee survey fall on deaf ears. No HR department so no direct point of contact with which to raise issues directly. Company under previous CEO was highly efficient, but since acquisition in July 2018, staff are forced to wait far too long for sign-off on necessary steps by people who do not even work in the office or have any understanding of the industry.
