Pros
Sociable, young working environment. Casual working attire. Leadership is usually flexible regarding extenuating circumstances where your presence/performance at work may be adversely affected. You are allocated a certain amount of days per year where you can work from home. Helpful when trying to avoid using PTO. Overtime can be done at home and pays $30. Working a couple OT hours per pay period can add a couple hundred dollars to your paycheck. The company is currently on a hiring spree, hoping to dramatically increase the number of care advocates to bring down caseloads and improve efficiency. The knowledge you receive about insurance and the experience you gain can dramatically improve your resume, improving your job prospects and knowledge base. Because it's a growing company, you have more direct access to higher-ups. (including the CEO)
Cons
Astronomically high turnover among care advocates and leadership. 4 out of the 6 managers that interviewed me departed the company within 2 months of me being here. Many care advocates have left as well, often for positions with more manageable workloads and higher pay. The amount of inbound calls makes accomplishing daily tasks and keeping up with your cases impossible. Workflow is generally poor despite strong efforts by care advocates, making a demoralizing work environment. Pay, while seemingly decent at $20 an hour, can often pale in comparison to better-compensated, similar positions in other companies. Extremely high caseloads means giving each of your members the time they need extremely difficult. This can sometimes, and often does, result in escalations. Our members oftentimes need significant surgical procedures and can't afford a care advocate that can't interact with their case with the attention it deserves. . You have to pay for parking, most workers here are paying anywhere between $160 - $200 a month for parking. This was not communicated to me during the interview. Leadership is generally attentive yet ultimately ineffective in addressing the lack of process efficiency in the department. This is not a well-oiled machine. Your schedule is not set in stone. Hours range from 6:00 - 4:00 all the way to 10:00 - 7:00. Your schedule can change whenever the company wants it to. There are also mandatory late-night shifts, usually twice a month for all care advocates. The metrics that determine who is bonus-eligible are difficult to reach even for the most seasoned of care advocates. (due to the high caseload) Upward mobility in the company can be slow. You generally have to be here for almost a year before opportunities may open to you.