Toxic Environment - Care Advocate Lantern Employee Review

2.0
May 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Monday thru Friday work schedule and training was decent

Cons

Parking, work load, management, upper management, inconsistency with QA scores, nit picky, shaming employees, toxic workplace

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Lantern Response
1y
Thank you for sharing your feedback. We’re glad to hear you found value in the Monday–Friday schedule and training provided. We’re sorry to learn that your experience included concerns about workload, management consistency, and the work environment. We take feedback like this seriously, as it helps us identify areas where we can improve. Over the past year, we’ve made changes to our leadership structure, QA processes, and team communication practices to further support a more consistent and respectful work environment. We appreciate your time at Lantern and your contributions over the years, and we wish you the best in your future endeavors. Meredith Fish SVP, People

Explore other reviews about Lantern

5.0
Dec 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work good company, worthwhile mission

Cons

Less people, people have multiple roles in one

1
2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers and direct supervisors

Cons

Corporate has unrealistic expectations for care advocates. This company is supposed to help people but they drive sales and don’t care about the sympathy or humanity aspect. Corporate doesn’t care about the employees in the call center.

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