Very Poorly run TPA - Claims Adjuster Legacy Insurance Services Employee Review

Everything is awesome at legacy

Nothing that I can think of.

Hour lunch, no dress code, consistent pay check, benefits are ok if you do not have a family.

No training, when you're hired they have you sit with people for 3 days and on the 4th day they start assigning you claims and transferring you pending. System is designed for failure. On the 4th day you don't even know how to work the system but you're already behind on the work that has been assigned to you. The computer and phone systems go out on a daily basis. The phone cuts off after 7-10 minutes. So good luck on taking recorded statements. You will constantly have to call people back and apologize. My favorite is when you can receive incoming calls but you can't hear the caller. You lose about 2 hours each day with phone and system issues that your work becomes unmanageable on top of being short staffed. Very small office (Only 2-4 adjusters) If you're new expect to get abused with claim load because they hand pick who gets claims and if the team lead feels you're not busy enough she will transfer you her claims. By the way the team lead was fired and rehired so that should tell you how desperate they are for employees. You have to write out all your letters they have no letter system. They use a very old claim system and retrieving your diary is very time consuming. No room for advancement. THEY ONLY HAVE 4 ADJUSTER where would you advance to???