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Lemonade Insurance

Is this your company?

What once was great is losing momentum - CX Analyst Lemonade Insurance Employee Review

3.0
Apr 25, 2023
Recommend
CEO approval
Business Outlook

Pros

-Great coworkers -Good direct management and CX senior management -Nice office with snacks and treats -Full time remote work if desired (for CX anyway) -Great benefits -Fun activities on occasion -Pay was good when I started but I believe current salaries are not up to industry standard

Cons

Listen, it’s not the worst place I’ve worked, but it definitely was way better when I started several years prior. And recent times led to me feeling so burnt out that I felt the need to leave to get my mental health back on track. This job also made me never want to work at a 9-5 ever again, so take with that what you will. Getting a promotion or a raise is nearly impossible, unless you’re one of the favorites of upper management. They want to hire as few people as possible even when understaffed, so even if you do get that promotion, you’re going to be miserable. Company logistics are a mess, and they have leaders in positions that they very much should not be leading as they have no concept of what these teams do or background in the department. There are also upper management folks who make it their mission to be intimidating and difficult to work with — why? To me that seems like a poor way to run a company. Additionally, there is no pay transparency so you could be making far less than someone in the same role, and it’s discouraged to discuss wages (wonder why). At the end of the day, I want to see Lemonade succeed. I believe in the product and the mission, but I do think it got lost along the way. If it is possible to get the company back on track with happy employees, happy customers, and a solid product, I would jump for joy. But I’ll need to see it to believe it…

Explore other reviews about Lemonade Insurance

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company/culture, great people, great exam support. Surrounded by the cream of the crop in the insurance and insurtech world. interesting and dynamic work. A nice bonus is you will learn how to code here, it's non negotiable.

Cons

No formal rotational programs. Work can get get overwhelming during exam season (maybe not a unique thing to this company). No bonuses, just equity.

3.0
Feb 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

When I started there it was amazing. Lots of flexibility, good pay, great benefits, and fantastic people to collaborate with. It was a real startup culture.

Cons

Once they started hiring old hats from entrenched and archaic insurance companies to be senior leaders the tone changed. Almost overnight it became just like the institutional insurance companies where you can be stabbed in the back at any moment and you’re only valued if senior leaders can see your work product. If you don’t have regular interactions with them or pat yourself on the back often you are as good as gone.

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