Everything just crumbles when you actually need it to work - Account Care Representative Lexicon Employee Review

Nothing was ever where anyone said it would be — no one knew what happened to files, who was supposed to do what, processes kept changing without notice or sometimes changed back without explaining why. I'd get three different answers to the same question depending on who I asked, and half the time those people didn't even talk to each other about their own departments. Meetings would happen to discuss what the last meetings decided, and new procedures would show up that contradicted the old ones by the next day. It was like watching someone build a machine while actively dismantling it at the same time. The disorganization wasn't just inefficient, it actually made the simplest tasks take twice as long because you had to figure out the process before you could even start the work.