Good training.
Great content in the centre.
Can be a rewarding job.
Some really good people to work with.
Cons
Bad management.
Condescending treatment of staff by some floor management. Some particularly like the power of authority.
Fear amongst floorstaff to speak out against issues.
Gossiping.
All floorstaff required to deep clean during closures. 'Other duties' in the job spec is taken advantage of here. Expect to scrub chewing gum off floors.
High turnover of floor staff creates issues with staffing.
As mentioned in another review, they don’t inform new hires about the two closures that happen each year.
Poor rotas with little notice and flexibility.
Low staffing on the floor causing more issues with rotas.
Agree with other review that the centre expect full flexibility from staff but are not flexible in return.
Politics and conflict in the office between teams.
2.0
Nov 13, 2025
Anonymous employee
Current employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
Floor level staff are great
Made some life friends
Impactful work
Cons
Bad management
Don’t inform new hires about the two closures that happen each year
Rotas for shifts not done well enough in advance
Expect full flexibility from staff but are not flexible in return
Offer 20 hour minuimum contracts and call that full time