Room For Improvement - Customer Service Representative/Enrollment Specialist LifeMap Employee Review

Flexible hours, great benefits, even better people you are working with

None that I can think of

They have excellent benefits which start immediately, and the pay is higher than industry standard. The insurance is through Regence BCBS of Oregon, a sister company under the Cambia umbrella.

Management likes to use lots of business catch phrases to seem like they are making changes, but they are a big company who never really left the feel of a small company. The departments don't work together, there are no time frames given to staff or clients, the training is all powerpoints made by a someone who has never worked in this business before, they have software they have paid millions of dollars for that still doesn't work after a year and the CEO also manages a health app called HubBub, even though LifeMap needs better management direction. They are slowly but surely outsourcing every aspect of the business, from dental and disability claims, premium billing, to Customer Service. Soon the only thing that will be left are sales and account management, and all of the upper level management of course. Someone has to be in conference calls all day!