Disappointing experience with poor leadership - Anonymous employee Lily AI Employee Review

1.0
Nov 21, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Being able to work from home.

Cons

My time at this company was one of the most frustrating professional experiences I’ve had. Here are some of the key issues that highlight the dysfunctional work environment: 1. Mass Layoffs: Within the first eight months, the company experienced three major layoffs. This constant instability created a toxic atmosphere and made it clear that leadership had no long-term vision for sustainability or growth. 2. Empty Promotions: Promotions were given to employees without any corresponding pay increases, leaving people with more responsibilities but no compensation to match. 3. Unqualified Management: Many individuals were promoted to management positions without adequate training or readiness for the role. This led to poor decision-making and a lack of direction for their teams. 4. Unprofessional Relationships: Instances of managers and analysts taking vacations together raised serious concerns about professionalism and favoritism. 5. Incompetent Leadership: Management demonstrated little to no understanding of how the product actually works. This incompetence not only slowed down progress but also frustrated team members who had to bear the brunt of leadership’s lack of expertise. 6. Blame Culture: Instead of addressing their own shortcomings, management often took out their frustration on their teams. This created a demoralizing work environment where employees felt undervalued and unfairly criticized. 7. Unrealistic Goals: Leadership set unattainable objectives without any regard for the impact on the product or the team. Unsurprisingly, this led to poor product performance and a significant loss of customers. 8. Unresolved Issues: Projects were frequently abandoned without resolving underlying issues, which only compounded problems down the line and created unnecessary chaos for everyone involved. 9. Chaos as a Core Value: When a company’s core value is “Get sh#t done,” expect to walk into absolute chaos. This mantra seemed to justify poor planning, lack of accountability, and a chaotic approach to work that was unsustainable and counterproductive. This company desperately needs a complete overhaul of its leadership and operational strategies. Without addressing these foundational issues, it’s hard to see how they can retain talented employees or provide any real value to their customers.

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Lily AI Response
1y
Thank you for taking the time to share your detailed perspectives. We genuinely appreciate your candid input, as it helps us identify areas where we can improve. While we cannot address each point individually in this response, please know we take all feedback seriously. As we see you are a current team member, we encourage you to reach out to the People team if you would like to provide additional insights or discuss your experiences further. Once again, thank you for your review. We are dedicated to learning from this feedback and making meaningful improvements.

Explore other reviews about Lily AI

5.0
Nov 6, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Lily AI is the leader in its category and has an amazing list of brands. - opportunity for growth and learning with a high level of personal ownership - Executive leadership is accessible and takes feedback - Amazing talent across all functions

Cons

- you have to be comfortable with change. Lily is very much a startup that is quickly evolving and responding to customers and the market. - with a smaller team, you have to be willing to roll up your sleeves to do whatever needs to be done.

1
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Lily AI Response
1y
Thank you for your feedback and your dedication to Lily! We value you and all the other great members on our team and appreciate all you do.
4.0
May 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lily has built a strong brand that has a lot of trust and pull. Where most AI companies that started in the last few years are really just AI LLM wrappers, Lily has a 10-year head start in building its AI-native product, plus deep technical and retail industry expertise. Obviously, a huge pro to be fully remote, and that we still have the opportunity to get together in person 2-3/times a year. The best part about working at Lily is that the Lily AI team is full of some of the absolutely nicest and hardest-working people I've ever met. It's been amazing to see many individuals grow and advance in their roles and careers here, too, including myself.

Cons

Making the jump from founder-led sales to sales-led has been tough. My sense is that in the AI space, when you sell to enterprise companies, those executives still want the founder relationship. Fortunately, we have a small but mighty Customer Success team that is quickly building deeper relationships and connections, too. On the product side, innovation has been more organic. I see a lot of conservative tendencies that prioritize immediate revenue over long-term revenue. Is that a con in this current economic environment? Maybe not. Yet in the AI space, maybe so.

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