Not even worth a headline - Retention Agent Lithia Employee Review

1.0
Mar 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Sausage cobs in a morning Some of the people who used to work there Sometimes have a good tune on Spotify (depending who's the daily DJ) Nothing else

Cons

Poorly managed to say the least - management are rude and ignorant No loyalty to employees. Even those that have spent the majority of their working life at Pendragon. No career progression (unless you're a yes man, or you're best friends with senior management) Zero communication and a lot of lies Massive barrier between Team members and management/leaders Some individuals being expected to work more hours over a weekend for less money?? Wage isn't fair Literally everything else

avatar
Lithia Response
6y
Thanks for leaving us a review. It's a shame to hear you aren't enjoying your time with us but we are currently in the process of launching a new way of working within our CX Hub, giving our team members a more structured progression plan, supported with training and development opportunities.

Explore other reviews about Lithia

5.0
Dec 8, 2025
Recommend
CEO approval
Business Outlook

Pros

pay and benefits are great

Cons

boss not so great in my opinion

3.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Straightforward work, easy, good benefits

Cons

A little boring at times because the work was so specialized

See reviews by: Helpful|Rating|Date|All