Not sure if the entire grading process is deliberately put in to dupe writers for almost 50% of their earnings by consistently marking them and fining them for impeccable work done, or it is just that their team of graders are the most ridiculous nutcases out there.
They'll fine you and grade you C's and F's at any chance they get- mostly on tasks that you take up that are more than $45. That way, you spend nearly half of your day working on it and end up getting a 100% fine and they take the whole $45 for absolutely NO practical reason.
Infact they'll also keep grading you Fs for not having an intro and conclusion for a paper, despite the client CLEARLY mentioning that he does NOT want an intro and conclusion.
That's just one example- there are tons of others and they'll NEVER agree to their mistake and be adamant and dupe you right in your face!!!