RUN. - Anonymous employee Lob Employee Review

1.0
Oct 15, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits (minus “unlimited PTO”)

Cons

•Unlimited PTO is a scam. You are so overworked at this startup that you’re never really able to take time off. You will still be messaged while you’re “off.” •Overworked. Expect to work 10-11 hour days (and potential nights or weekends) just to survive. Also, if you tell your manager, expect them to blow it off and somehow still give you more projects or responsibilities. •Leadership sucks. The CRO quit, the COO plays favorites and is out of touch (although he acts like he’s 18), the CFO has favorites and is out of touch (most of the finance team complains about him and have either left or are looking) and the CEO is hated. •There are people dropping like flies. In the last few months alone, so many people have quit (Legal, Sales, Finance, are only to name a few). There are a lot more actively looking for work. •You won’t ever be valued and don’t expect raises or title changes. A lot of people get frustrated because they do the job of others or something with someone with a higher title would do, but their managers refuse to pay them that.

avatar
Lob Response
2y
We appreciate your honesty and apologize for the challenges you've faced. We take your concerns seriously and are actively working to address issues with leadership, workload, and employee turnover. Your advice is valuable, and we're taking action to recruit new leaders, address team dynamics, and create a more supportive work environment. We're committed to learning from this feedback and making necessary improvements.

Explore other reviews about Lob

5.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Once I met my hiring manager during the interview process, I knew that I wanted to work here! The onboarding process was really fun, and my manager alongside my team have been a tremendous help as I am learning the ropes. Everyone across the org has been really helpful, and I feel that I can lean into anyone for help as questions come up. Honestly, this has been my favorite job so far.

Cons

Things move VERY fast, and there are constant changes. We also have to adapt to changes that happen with USPS. If you don't do well with building out new processes or workflows, then you might have a tougher time adapting here.

4.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Company is nicely sized where there is enough complexity and traffic to make things interesting, but also small enough to where it feels manageable and you can feel capable to having a good understanding of all systems at play. Engineers are very smart and the PMs work well with them and don’t simply order them around.

Cons

Working with some older systems and non-tech savvy customers makes things slightly more difficult, but that’s the B2B world I suppose.

1
See reviews by: Helpful|Rating|Date|All