Bait & Switch & High Turnover - Customer Service Representative London Computer Systems Employee Review

Had to figure out accounting software mistakes that clients made and instruct them on how to fix them. Many clients are elderly, or have limited English proficiency, or do not know how to use computers at all, many with have zero accounting experience. You are online with them for an hour teaching them how to use their mouse, etc, while the supervisor is texting you to hurry up and take more calls. Our queue was always backed up while others got four calls a day and walked around talking to each other. Besides this you had to learn more accounting queues and be tested on them weekly. Promised raise after passing all these tests never materialized. They promised after six months and you had “learned the ropes” you could switch up into better, higher paying positions—but there never were any. They just piled on more and more work, added weekend on call where they ONLY paid you for the minutes you were actually on the phone. You couldn’t leave, but had to stay by the computer in case a client called. Final straw was when the hybrid job I was hired into (2 days in office, 3 work from home) switched to all in-office work. The shift was awful too 10-7. I took it believing I could switch shifts after 6 month. It was all to sucker people in. You don’t get the raises, there are no higher level jobs to transfer to, and they want you to hurry through calls but not make the clients unhappy at the same time. Worst job I ever had! Found out quickly why turnover was so high.