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      Loyal Source

      Engaged Employer

      Loyal Source reviews

      Experience gained, but poor management and culture issues - Clinic Manager Loyal Source Employee Review

      1.0
      Jun 6, 2026
      Clinic manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pro here is gaining experience learning the VA process.

      Cons

      This company is production based , but has lost the big picture of retention ! Clinic managers are overworked , the rules and regulations are different based on what region you are in. This is absolutely delusional for a company to operate in this manner! There is no consistency with communication, and upper leadership will tell you that depending on who you ask “the answer is different”. Clinic managers are pushed to make sure examiners meet their metrics, however there is NO INCENTIVES at all for support staff! I’ve never seen a clinic not have a bonus at some level. It’s not worth it to make the company millions of dollars , deal with entitled Examiners, and have nothing to show for it. I don’t want to start naming names here, but there are certain individuals in leadership that need to be removed. We are tired of the mediocre policies, and HR is a joke. The next step will be hostile work environment investigations if you don’t start charging the culture and environment here! Stop being dishonest during the hiring process ! This has been a complaint as well from all Examiners and nothing is done about it. If I don’t see a change in these policies in the next 30 days, there will be a formal complaint initiated.

      avatar
      Loyal Source Response
      1mo
      Thank you for your taking the time to leave a review. We’re sorry to hear about your experience and take these concerns seriously. We recognize the importance of consistency, clear communication, and properly supporting and recognizing our clinic managers. Your comments regarding workload, incentives, and culture are noted and are part of ongoing discussions to improve the employee experience. While we cannot address specific individuals publicly, we encourage you to share these concerns through internal channels such as our HR team or Lighthouse Resources so they can be fully reviewed. We are committed to making meaningful improvements and creating a more balanced and supportive environment for all team members. Thank you again for sharing your perspective.

      Explore other reviews about Loyal Source

      5.0
      Jun 23, 2026
      Provider liaison supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing Culture Work Life Balance Hybrid Work Schedule Amazing Leadership and Management

      Cons

      I have been with the company for 1.5 years. The job is what you make it. If you dont like working hard and having fun while your doing it, You probably wont fit in.

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      Loyal Source Response
      2w
      We appreciate you taking the time to leave a review. We’re glad to hear you enjoy our culture, leadership, and work-life balance, key elements that reflect our core pillars: Loyalty, Integrity, Teamwork, and Accountability. We remain committed to open communication, transparency, and empowering our team members to make an impact. Thank you again for your feedback and for all that you do!
      5.0
      Jun 8, 2026
      Senior business development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Having been with Loyal Source for nearly 11 years, I can confidently say this company provides real opportunity for growth and long-term career development. I started as a government healthcare recruiter and was able to evolve into sales, account management, and now manage a sales team. There’s a clear path for anyone willing to put in the work and take ownership of their career. Loyal Source has also played a major role in my personal growth. While working here, I earned my bachelor’s degree and hit several real-life milestones along the way. The opportunities provided have allowed me to travel and experience things I never thought would be possible, while still building a strong, sustainable career. The company does a great job of recognizing and rewarding performance. Earlier this year, I was honored to receive the Strategic Sales Award, which reflects the leadership team’s commitment to acknowledging impact and results. One of the biggest differentiators is the autonomy. You’re trusted to run your team, build something of your own, and think strategically. That level of ownership pushes you to grow both professionally and personally. The culture is more than just a company, it really does feel like a family. People genuinely support each other, and long-term relationships are built across teams. If you’re driven and looking for a place where you can grow, be challenged, and create real opportunity for yourself, Loyal Source gives you that platform. Excited to see what we accomplish in the years ahead!

      Cons

      There’s a bit of a learning curve early on as you get familiar with the company’s strategic approach and different business lines. With time and consistency, it all starts to click and sets you up well for long-term success.

      avatar
      Loyal Source Response
      1mo
      Thank you for taking the time to share such a detailed review. We appreciate your 11 years of dedication and the impact you’ve made throughout your career with Loyal Source. It’s incredibly rewarding to hear how your journey, from recruiting to BD leadership, has been supported by opportunities for growth, autonomy, and professional development. We’re also proud to have played a part in your personal milestones and achievements along the way. We’re especially glad to hear your experience with our culture and team support has been meaningful. Building strong relationships and empowering our employees to take ownership of their success are core to who we are. We also appreciate your honesty regarding the initial learning curve. As you noted, while it can take time to navigate the breadth of our business, we’re continually working to improve onboarding and support to help new team members get up to speed more quickly. Thank you again for your continued commitment and leadership—we’re excited to see what you accomplish in the years ahead.
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