Avoid this job - Provider Loyal Source Employee Review

1.0
May 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Overtime is paid, not a salaried position

Cons

I feel that Loyal source’s system is set up by design to make it difficult for me to do my job and the veterans to get compensation. There is a QA process that ensures that every single DBQ that you submit is rejected. The veterans files are almost always messed up; someone from a 3rd party company picks and chooses what part of the veterans files are uploaded, which are almost always seriously lacking in information that I need to complete the DBQs. The 3rd party company not only uploads the veterans’ files but also makes my schedule. I’m not allowed to speak with anyone making my schedule and I’m almost always overloaded and veterans are always being scheduled inefficiently. I have to make time to complete DBQs and go through all the rejects that make no sense. One medical opinion DBQ can request multiple opinions that are scattered and don’t make sense. Many people in the process, including management, scheduling, and QAs are often non medical. Management is rude and clearly do not have a clue on what is going on at their clinics. Then they question me and act as if I’m the clueless one. I’ve only had half of the supplies and equipment that are needed to do the job. They limit diagnostics that can be done and then dictate to me what to or not to diagnose. They also dictate how things should be worded in the DBQs, then they will contradict themselves because every QA and/or examiner support wants something different. I find myself filling out examination forms in a way as to not get rejected rather than in a way that I would normally do that makes sense from a medical perspective. I mean, I’ve hated jobs before, but I really hate this job.

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Loyal Source Response
1y
Thank you for your review. The DBQ process can be a complex system. The Q&A is a step we are required to take as the approval process is completed by Veteran Affairs. We advise all providers to make nothing but their medical professional opinion. Our program exists to expedite the review process for Veterans and assists them in getting the appropriate care they need and deserve. Your review will be assessed with our leadership team as we are unsettled to hear of any unprofessionalism coming from management and scheduling. All of our clinics are properly equipped as we have assisted in administering more than 300,000 medical exams over the last two years. We would like to sincerely apologize for your negative experience and thank you for your time with us.

Explore other reviews about Loyal Source

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Having been with Loyal Source for nearly 11 years, I can confidently say this company provides real opportunity for growth and long-term career development. I started as a government healthcare recruiter and was able to evolve into sales, account management, and now manage a sales team. There’s a clear path for anyone willing to put in the work and take ownership of their career. Loyal Source has also played a major role in my personal growth. While working here, I earned my bachelor’s degree and hit several real-life milestones along the way. The opportunities provided have allowed me to travel and experience things I never thought would be possible, while still building a strong, sustainable career. The company does a great job of recognizing and rewarding performance. Earlier this year, I was honored to receive the Strategic Sales Award, which reflects the leadership team’s commitment to acknowledging impact and results. One of the biggest differentiators is the autonomy. You’re trusted to run your team, build something of your own, and think strategically. That level of ownership pushes you to grow both professionally and personally. The culture is more than just a company, it really does feel like a family. People genuinely support each other, and long-term relationships are built across teams. If you’re driven and looking for a place where you can grow, be challenged, and create real opportunity for yourself, Loyal Source gives you that platform. Excited to see what we accomplish in the years ahead!

Cons

There’s a bit of a learning curve early on as you get familiar with the company’s strategic approach and different business lines. With time and consistency, it all starts to click and sets you up well for long-term success.

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Loyal Source Response
6d
Thank you for taking the time to share such a detailed review. We appreciate your 11 years of dedication and the impact you’ve made throughout your career with Loyal Source. It’s incredibly rewarding to hear how your journey, from recruiting to BD leadership, has been supported by opportunities for growth, autonomy, and professional development. We’re also proud to have played a part in your personal milestones and achievements along the way. We’re especially glad to hear your experience with our culture and team support has been meaningful. Building strong relationships and empowering our employees to take ownership of their success are core to who we are. We also appreciate your honesty regarding the initial learning curve. As you noted, while it can take time to navigate the breadth of our business, we’re continually working to improve onboarding and support to help new team members get up to speed more quickly. Thank you again for your continued commitment and leadership—we’re excited to see what you accomplish in the years ahead.
1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working at this company.

Cons

There is no training for Nurse Practitioners. They just assign VA exams to you and expect you to complete them in a very short time period. These exams can be very complex and there are numerous rules and regulations you have to follow to fill them out correctly. Some Vets also have 10 claims and the company expects the examiner to submit all of the DBQ’s within 24 hours of the exam. This is impossible when you have multiple Vet exams a day. There is no support from management at all. They avoid answering employee calls and do not email back in a timely fashion. The pay is low and the incentive bonuses are impossible to achieve. They also expect examiners to work on the weekends and the evenings. There is no work/life balance at all. The company’s travel support is nonexistent. If you have an issue with travel, you are on your own and may not get reimbursed for expenses the company is supposed to cover such as parking fees. These fees may sound like a minimal expense but hotels in big cities charge on average 70$ a day for parking which can add up if you have to stay at a hotel for several weeks.

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