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      Lumen

      Part of Sonepar

      Engaged Employer

      Lumen reviews

      Leader in Customer Success - Customer Success Manager Lumen Employee Review

      4.0
      Nov 6, 2022
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Transformation of Customer Success for Sales Optimization purposes. Wide variety of products including communications, edge computing, hybrid IT and Cloud, network, security, and managed services. Offer flexibility and good health insurance.

      Cons

      Lack of corporate strategy Organizations operate in silos without a top down approach Lack of talent development and opportunity for advancement

      Explore other reviews about Lumen

      5.0
      Jun 21, 2025
      Intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Super friendly team and staff. I have even connected with interns outside of my position and made great friends from this internship. You get to participate in numerous events and listen to guest speakers. Highly recommend this internship program!

      Cons

      My position was remote. While being at home is a plus, it can be challenging to connect with your manager or mentor since they have their own busy schedules.

      4.0
      Jul 17, 2025
      Osp fiber engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote-ish, which I love if I go out of state I don’t have to take time off. Management is outstanding.

      Cons

      The promotion road map is confusing and typically not brought up unless you ask

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