MCC

Run...Fast and Far - Customer Service Representative MCC Employee Review

1.0

Feb 16, 2017

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Money and that's all they can offer. They get you in with the money and then you're trapped.

Cons

People are fired without even having a chance to show the type of work they can do and HR supports them. People in customer service feel like they are trapped and walk into work daily CRYING because they can't stand to come to work. Management is hired without ANY printing experience and then treat their direct reports terribly. CS Leads are HORRIFIC and have no people skills. You are expected to be up and running with accounts within a week!!! There is NO training. People are trapped by their salaries.

MCC Response

Thank you for this feedback. We're sorry to hear that you had such a disheartening experience at MCC. This does not represent who we aspire to be as an employer. We are confident that our increased focus on training for Team Leads and Supervisors across the company will help better equip our employee-facing leaders to properly onboard and lead their team. We will continue to focus on improving so that the employee experience better reflects our core values.

Run...Fast and Far - Customer Service Representative MCC Employee Review

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