At MNTN, we put AI first, full stop.. DO NOT LEAVE A JOB FOR MNTN! - AE, CSA, Customer Service Representative MNTN Employee Review

1.0
Sep 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote first is the only pro. MNTN meets used to be good but now are tedious.

Cons

Only corporate directive: IMPLEMENTING AI TO ELIMINATE PEOPLE! No job security as teams are eliminated regularly. New commission plan puts our earnings under market rate. Benefits are terrible and don't have good coverage. Employees being fired for needing paid family/medical leave. "unlimited PTO' but you can't really use it and guilt trip you if you try to use any time off.. so it is actually way worse than having actually having accrued PTO.

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MNTN Response
7mo
Thank you for taking the time to share your feedback. While we don’t comment publicly on individual employment matters, we want to emphasize that we value every team member and remain committed to treating all employees with fairness, respect, and care. We understand that change — especially as we evolve our business and adopt new technologies — can feel challenging. Our goal is always to make thoughtful decisions that support both the long-term health of the company and the people who help it thrive. We’re continuously reviewing our policies, benefits, and compensation structures to ensure they are competitive and support a positive employee experience. We also encourage open, direct dialogue so concerns can be heard and addressed constructively. As a current employee, I strongly encourage you to reach out to the People Team at people@mountain.com.

Explore other reviews about MNTN

5.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- Fully remote, flexible environment built on trust - Strong focus on high-quality work and driving the company forward - Fast-paced, meaningful work with visible impact - Talented, low-ego team that makes collaboration easy - Approachable, supportive leadership that genuinely cares about employees - Fun, challenging culture with a constant push to grow and raise the bar

Cons

- The company moves quickly, with priorities that can shift rapidly - Teams are lean and operate with high expectations - There’s a strong emphasis on ownership and driving impact - Less focus on heavy processes or multiple layers of management

2.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My team was genuinely so smart and kind, and working alongside them was one of the highlights of my time here. MNTN meets were well organized and fun. Benefits package is competitive (though salary is not). Good work life balance. Very family oriented.

Cons

Career growth here has very little to do with the quality of your work and is driven almost entirely by politics: who you’re aligned with, how well you manage up, and whether you’re in the right social circle. Different perspectives are routinely dismissed, even when they come from the person with the most relevant domain expertise. Leaders with big egos have cultivated a culture where agreement is rewarded and constructive feedback is not. Strategy shifts are constant and poorly communicated, creating lots of thrash and leaving teams perpetually reactive instead of focused. No raises unless you’re promoted which they also don’t do often.

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