Not a long term option - Anonymous employee MOO Employee Review

1.0
Jan 15, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall pretty good benefits- they have AMAZING health/dental/vision and 401(k), free food, flexible dress and beautiful offices, great technology- very easy to communicate across offices with skype, facetime, google chat, hangouts, slack, etc. Good place to get started in sales, customer service, or marketing, but mostly not a long term option. Management in Customer Service was the best around when I worked there.

Cons

There are a lot here. Management is inexperienced at all levels, in all departments. They don't know how to handle difficult conversations, and there is no one there to train them on how to do so. So critical feedback is avoided until things get so bad that employees get terminated- instead of being given consistent feedback, managers just suddenly tell them it's not working out. This is not a personal experience, it is what I saw happen to many, even at very senior levels. There is no career progression whatsoever. Random jobs are created if you're on the right person's good side, and titles changed to make people feel better about themselves. Others stay in the same position at the same pay with WAY more responsibilities and get no explanation for why. Leaving moo and going to a more established company really highlighted how unbelievably inappropriate some of the things that go on really are. Inappropriate workplace relationships (including manager-employee), behavior at company Christmas parties is completely out of control (violent outbursts, crying, falling down drunk, etc.). Even basic interactions in the office and the things people say in casual conversation in the cafeteria (highly sexual, swearing, etc.) would never be tolerated in a place with an actual harassment policy. No tuition reimbursement, no gym/fitness reimbursement, no work from home options in most departments.

Explore other reviews about MOO

5.0
Jun 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive management and welcoming hiring team, The management and hiring team are incredibly friendly and approachable. They have a thoughtful and well-structured onboarding process that makes new hires feel welcomed and helps them get acquainted with the company quickly. It really sets a positive tone from day one.

Cons

None that I have come across yet.

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MOO Response
11mo
Thank you for your kind words! We’re so glad to hear your experience with our hiring team and onboarding process has been positive. Creating a welcoming, supportive environment from day one is something we truly value, and it’s great to know that came through. We appreciate you taking the time to share your feedback! If there is anything further you’d like to share, please reach out to CPO@moo.com. Thanks again for your review!
1.0
Apr 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hybrid, flexible, benefits are through the UK

Cons

Over the years, the company’s culture has steadily declined. What was once a positive and collaborative environment has shifted into one that appears to tolerate unprofessional behavior, reward favoritism, and lack strong leadership by example. Employees do not feel safe voicing concerns, even when those concerns are presented constructively with potential solutions. This has created a culture where open communication is discouraged rather than supported. There are also significant concerns regarding sales management. Leadership behaviors and work ethic at times fall short of expectations, with managers assigning responsibilities outside of employees’ defined roles, offering limited coaching, and not consistently demonstrating accountability. In some cases, work completed by team members is not appropriately recognized. Accountability overall appears to be lacking. Employees are frequently left feeling undervalued, which has contributed to low morale. While the organization promotes a commitment to work-life balance and a people-first (“keep it human”) culture, these values do not always align with the day-to-day employee experience. As a result, the company has experienced the loss of highly skilled and talented sales professionals. Recent organizational changes, including significant layoffs and the transition of roles to lower-cost regions, have further impacted trust. This has been particularly challenging given prior reassurances about job security. At this point, the organization has lost credibility with many employees due to these inconsistencies and decisions.

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