Good company spoilt by terrible middle management - Customer Service Representative MOO Employee Review

2.0
Jun 4, 2020
Recommend
CEO approval
Business Outlook

Pros

- Beautiful products - Approachable senior management - Hardworking colleagues in office and warehouse - Health insurance - Friday lunch

Cons

- Low entry salary for central London, but you are promised you will be quickly promoted if you deliver results - Incredibly poor middle management on the verge of being abusive - Near to impossible to find a way up even when delivering great results - Managers do not learn from their mistake and abuse their power, putting people down any chance they get (Depending on who you are, and which department you are from, you are told that it is impossible to apply to another position in the company before completing your 1 year anniversary) - Very unprofessional and personal discussions about promoting someone or not for can be heard in the corridors, or with a meeting room door left open

Explore other reviews about MOO

5.0
Jun 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive management and welcoming hiring team, The management and hiring team are incredibly friendly and approachable. They have a thoughtful and well-structured onboarding process that makes new hires feel welcomed and helps them get acquainted with the company quickly. It really sets a positive tone from day one.

Cons

None that I have come across yet.

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MOO Response
11mo
Thank you for your kind words! We’re so glad to hear your experience with our hiring team and onboarding process has been positive. Creating a welcoming, supportive environment from day one is something we truly value, and it’s great to know that came through. We appreciate you taking the time to share your feedback! If there is anything further you’d like to share, please reach out to CPO@moo.com. Thanks again for your review!
3.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved this job but their systems are breaking and things were falling through the cracks more than ever and I definitely felt it. I was let go and morale was honestly in the toilet for me. It made me realize I deserved better. - lovely people within my team and similar departments - hybrid work from home environment - structured work days

Cons

- limited room to grow with changing systems and standards. it felt like you weren't allowed to grow due to lack of time, people and energy. -if you aren't useful anymore they'll just get rid of you and start over by outsourcing their operations to Cape Town - ungraceful in the delivery of bad news by HR and senior management. - senior management felt messy and focused on protecting themselves and the brand

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