14 years and counting - Director of Global Customer Service MOO Employee Review

5.0
Apr 1, 2025
Recommend
CEO approval
Business Outlook

Pros

I've been with MOO for 14 years, starting as a Supervisor and progressing to a Director role. This speaks volumes about the opportunities for growth within the company, though it's important to understand that advancement here often takes time and dedication. Throughout my tenure, and particularly in my management roles, I've always operated under the philosophy of FCC: Fair, Consistent, and Communicative. MOO firmly believes in treating all team members equitably, applying policies and expectations consistently, and ensuring open and honest communication. Other Pros- great holiday /vacation time allowance. Great 401k company match along with healthcare and vision plan.

Cons

Progression Can Be Gradual: While growth is possible, it's not always rapid. Be prepared to put in the time and effort to move up.

Explore other reviews about MOO

5.0
Jun 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive management and welcoming hiring team, The management and hiring team are incredibly friendly and approachable. They have a thoughtful and well-structured onboarding process that makes new hires feel welcomed and helps them get acquainted with the company quickly. It really sets a positive tone from day one.

Cons

None that I have come across yet.

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MOO Response
1y
Thank you for your kind words! We’re so glad to hear your experience with our hiring team and onboarding process has been positive. Creating a welcoming, supportive environment from day one is something we truly value, and it’s great to know that came through. We appreciate you taking the time to share your feedback! If there is anything further you’d like to share, please reach out to CPO@moo.com. Thanks again for your review!
3.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved this job but their systems are breaking and things were falling through the cracks more than ever and I definitely felt it. I was let go and morale was honestly in the toilet for me. It made me realize I deserved better. - lovely people within my team and similar departments - hybrid work from home environment - structured work days

Cons

- limited room to grow with changing systems and standards. it felt like you weren't allowed to grow due to lack of time, people and energy. -if you aren't useful anymore they'll just get rid of you and start over by outsourcing their operations to Cape Town - ungraceful in the delivery of bad news by HR and senior management. - senior management felt messy and focused on protecting themselves and the brand

4
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MOO Response
4d
Thank you for taking the time to submit your feedback. I recognize and appreciate you sharing your concerns.
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