Customer Service Rep - Customer Service Representative MaRo Direct Employee Review

5.0
Dec 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Honestly, I have been with Maro Direct as an employee of TNI for over a year now and I must say that it is a great company with many perks! Recently we have just had NEW Management take over and a new location which has made all the difference! Although I have always enjoyed working here, recently it's just made a turn for the better! Whats not to like?... We are all a positive family and actually enjoy coming to work; We have a great new Management Team, with A LOT of growth opportunity, and pay is great as well (AS LONG AS YOU WORK AT IT!). To be honest the average that the Customer Service Reps make is $15/hr but there are a few of us that make $19+/hr on our way to opening up our own offices... it really boils down to the work that you put in, obviously anybody that is lazy and doesn't try wont be paid the same as someone who go's over and beyond- which is another thing I love, There aren't other people that do no work making more money than those of us who actually try and work hard! Oh, and I can't forget the AMAZING BENEFITS!!! even my Chiropractor couldn't believe how great our benefits package was! (lol) and those corporate bonuses laid out by TNI (LOVE IT!!!!!) Overall, I love this place and can't wait as we continue to expand! :) :) :)

Cons

Every work place has it's ups and downs... I guess i would say the ultimate cons could be that the first 2 weeks of training for most reps are normally paid at minimum wage (But at least their paying to train us and sometimes lay out bonuses if any new reps do really well their first two weeks- which accumulates to A LOT More per hour! and right after the first two weeks our wage goes up!!! Oh... and if you don't like being a happy person, being part of a family oriented team, ACTUALLY Working hard, and ultimately helping our clients by communicating with the consumers and actually helping them, then I would say that this isn't for you...

Explore other reviews about MaRo Direct

5.0
Mar 19, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My employment at MaRo Direct has been nothing short of marvelous. From the loving and empathetic teammates who will stop at nothing to help you meet your goals, to the constantly-motivating administration who will put in countless hours to help you build - the family bond experienced is what made it so easy for myself to enjoy my work. Having to set goals for myself on both a daily and weekly basis has made me a very goal-oriented individual who is constantly seeking to better himself. I owe this growth to MaRo Direct. This is in view of the fact that good day or bad - the team at MaRo was there for me to help me better understand what was expected of me and often gave me pointers and tips on how to reach both their expectations, as well as my own. It has been an absolute pleasure getting to know my colleagues and myself - something I think another option wouldn't have offered me. I feel like my personal growth has been in direct correlation to my attendance and enthusiasm in the work place - proving that this wonderful company will only be more helpful to yourself, if you are willing to go above and beyond to reach your goals and manifest your vision into reality. I feel like MaRo hasn't given me a job to enjoy - rather a career path I am building with my team around me on a daily occurrence. I urge any highly motivated and strong-resolved individuals who are seeking to align themselves with a company positioned for growth - to apply to MaRo Direct TODAY. You won't regret a minute of it!

Cons

Benefits after 6 months of time

1.0
Apr 12, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A job opportunity for those with little to no experience, or high school students looking for an allowance. Aside from the dishonest CEO, coworkers are friendly and supportive.

Cons

My background is a B2C and B2B sales manager. To attract talent, the management and administration at MaRo make bold promises which do not reflect the full nature of the job. When management is approached regarding job issues, management's reaction is to place blame on you. The job is a door-to-door marketing job selling charity to homeowners at minimum wage, with minor fluctuations based on performance. Work hours are 2pm-9:30pm During my application process the following true statements were made, with important information missing. Here's what they don't tell you until you start: Job ad - States $20 wage on Indeed, up to $21 on other job search engines. it's actually a minimum wage job with potential for small raises based on sales record. Commissioned sales jobs can pay much more in similar work conditions. Email - Stated non-sales job with no commissions. You're not "selling" since it's charity, although the process is identical to that of door-to-door sales. When asked if we will be interacting with businesses - management answered yes, we sell both to businesses and residents. In reality we are neither trained on approaching businesses nor are we encouraged to do so. Mentioned at interview that we will sit at tables speaking to clients - in reality, tabling events are rare to none. Stated opportunities for growth - Takes at minimum a few months to obtain promotion.

9
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