Low Performance Culture - Customer Service Representative Madison National Life Insurance Employee Review

Great place, Awesome benefits, Terrific people

There really hasn't been any cons.

I guess the nicest thing that can be said about this company is you can work from home.

When you start, you’re told you’ll be handling a caseload of 60-70 claims. That’s not true, try 100-130. The training consists of the person who has been there longest talking to you like you’re stupid. They tell you they have low turnover, but the prior 2 issues have them cycling through on average 8-10 resignations a year because of how badly it is run. Pay is below average for the industry, you’re salaried and expected to work OT to keep up with the caseload, and instead of working one line of business (eg. STD or LTD), you work STD, LTD, GTL, Waiver, Offsets and Overpayments. You’re also expected to cover for the single customer service person when they’re out.