Underpaid and overworked - Front Desk Receptionist Massage Addict Employee Review

Your experience will depend on the specific location and it’s management. Because it’s a franchise the owners are investors in the company so they don’t need to have any experience in the industry or have any leadership training to own a clinic which can make for an incompetent, toxic and greed based management style. The better locations tend to have former or current therapists as owners. Head office will not have your back as they are only interested in profit which was made even clearer during the pandemic - they raised the prices peak pandemic with no improvements to the actual services (rates have doubled since Massage Addict first opened just watch their episode on Dragons Den). The location I worked at had many abusive clients and staff but it was overlooked by both the owners and corporate. You don’t get scheduled breaks and are expected to hide your food if you get a walk-ins. If it’s slow you’re expected to deep clean the entire clinic. Few locations have dry cleaning services but most of them require front desk to wash and fold linens on top of their regular duties and so many sheets and towels are old and stained and oily as they don’t use bleach and just a few drops of detergent to save costs! If clients knew this they would be disgusted. Mostly only part time opportunities available and the hours are unstable and vary weekly, lots of lay offs if overstaffed. Don’t be fooled, you are expendable to them. If you want to work here make sure you pick a good location or you’ll be unhappy