Great people and culture, promising product, terrible leadership - Anonymous employee MasterClass Employee Review

3.0
Sep 29, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing people throughout the company. For the most part, everyone is super friendly and great to work with. It's a very tight knit community.

Cons

The leadership team is completely dysfunctional. In 2019, they hired an Interim CMO and a Chief People Officer. The CMO quit in less than 60 days and the CPO was fired in less than a year. Several great employees have quit over the years because they could not stand working for this exec group. They often made us work on initiatives that didn't make sense to anyone, and then when those initiatives fell apart, they would find someone to blame.

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5.0
May 12, 2025
Recommend
CEO approval
Business Outlook

Pros

A lot depends on your team and your manager

Cons

Sometimes priorities change quickly in a start up

1.0
Dec 6, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None whatsoever, zilch, zero, insubstantial, empty, hollow, shallow, vapid, flimsy, unsubstantial, meaningless, and vacuous

Cons

Masterclass is a joke, get some notable names and do short videos and then they can make cancellation the biggest headache ever and keep attempting to steal money out of your account. It’s hype beast culture mixed with corporate greed. Want to see an actor who thinks they are gods gift to man but really is the product of nepotism and luck tell you how to “make it in Hollywood,” all while real people struggle, middle class is shrinking, the wealth gap is ever-widening, one man has more money than over 55% of the population of this country (and you’ll probably interview him too, for a “class”) and all the while masterclass is continually trying to charge your credit card? Then masterclass is the perfect service for you! This surface is surface-level fake classes and celebrity worship culture. They aren’t classes, they are ego-centered, masturbatory, self-indulgent, narcissistic videos that is a pretty solid metaphor for the regression of society as a whole. Everyone is entitled, self-centered, cogs with no empathy. And this company is part of the problem.

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