Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged Employer

      MetroPlusHealth reviews

      Terrible Environment! - Customer Service Representative MetroPlusHealth Employee Review

      1.0
      Sep 11, 2019
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only real pro of the customer service department would be the overtime available. But don't be fooled, it's only if your supervisor likes you.

      Cons

      Where to begin...first off the child like behavior of the management staff is unbelievable. They pick on employees, they look at the littlest thing and will hold it over your head for as long as possible, and the favouritism is just unreal. Most of the management staff is chosen on whos friends with who rather then what they know, because 80% of the supervisors and team leads know NOTHING. Your better off asking your desk neighbor. One supervisor in particular compensates her fear of certain people on her team and picks on the others and jeopardizes their job just to make herself feel better.

      avatar
      MetroPlusHealth Response
      6y
      Thank you for taking the time to give us feedback. At MetroPlus Health Plan, our priority is to make company decisions that are in the best interest of our employees and members. If you have the time, we'd like to hear from you directly. Please feel free to send us a message at employee.engagement@metroplus.org about your concerns. Best regards.

      Explore other reviews about MetroPlusHealth

      5.0
      Mar 3, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Collaborative and supportive work environment. Leadership is approachable and focused on improving member experience. Strong mission serving the community makes the work meaningful. Good work-life balance and helpful training resources. Opportunities to build skills and grow professionally.

      Cons

      Some internal processes can be slow due to regulatory requirements. Communication between departments can occasionally be improved. Workload can increase during peak enrollment periods, but teams support each other.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for sharing your thoughtful review. We’re glad to hear you’ve experienced a supportive team environment and found the work meaningful and rewarding. We also appreciate your feedback regarding communication, workflows, and peak enrollment periods. MetroPlusHealth is committed to continuous improvement, and your insights help support our ongoing efforts to better serve both employees and members.
      4.0
      May 19, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

      avatar
      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
      See reviews by: Helpful|Rating|Date|All
      Related searches: MetroPlusHealth jobs | MetroPlusHealth salaries | MetroPlusHealth benefits | MetroPlusHealth interviews
      MetroPlusHealth reviewsMetroPlusHealth Customer Service Representative reviewsMetroPlusHealth review