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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged Employer

      MetroPlusHealth reviews

      Customer Service Representative - Anonymous employee MetroPlusHealth Employee Review

      4.0
      Feb 7, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the best reasons to work at MetroPlus is their company culture of accuracy. During my time at MetroPlus, as a Customer Service Representative, management and team leaders always made sure the information my colleagues and I gave over the phone were accurate. As a result of this skill, this paved the way to my future employers where everything I did was accurate resulting in a high level work performance.

      Cons

      The Cons of working at MetroPlus is the high volume of calls you can get back to back on a busy day.

      avatar
      MetroPlusHealth Response
      8y
      Thank you for your review. Feedback from employees like you helps us to grow and improve the company for everyone. Overall, we are pleased to hear that you’ve had a good experience with us and our company culture! If there’s anything else you’d like to share with us, please don’t hesitate to send your feedback to employee.engagement@metroplus.org. Thanks!

      Explore other reviews about MetroPlusHealth

      5.0
      Mar 3, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Collaborative and supportive work environment. Leadership is approachable and focused on improving member experience. Strong mission serving the community makes the work meaningful. Good work-life balance and helpful training resources. Opportunities to build skills and grow professionally.

      Cons

      Some internal processes can be slow due to regulatory requirements. Communication between departments can occasionally be improved. Workload can increase during peak enrollment periods, but teams support each other.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for sharing your thoughtful review. We’re glad to hear you’ve experienced a supportive team environment and found the work meaningful and rewarding. We also appreciate your feedback regarding communication, workflows, and peak enrollment periods. MetroPlusHealth is committed to continuous improvement, and your insights help support our ongoing efforts to better serve both employees and members.
      4.0
      May 19, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

      avatar
      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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