Angry customers, low pay, lots of BS - Customer Service Representative Metrocast Employee Review

Dedicated staff and always willing to go above and beyond .

None as the company genuinely cared for their teams.

Free cable, internet and phone. The insurance wasn't so bad either actually.

The customer service manager Tony was and still is rude and cruel. He plays head games with his employees, he says hurtful things to them and does nothing about lewd comments, as he is one of the people involved in making some of them. The pay is terrible, they do not have worth while incentives to keep their staff happy, whom are already abused daily by the customers, never mind the management in place to help and guide them. Whenever something happens or needs to be followed up on, you can always count on a snarky rude email coming from managers about protocol. Avoid applying there, apply somewhere else where the manager doesn't call the lady in the office "Glory Hole". I got out of there, anyone left behind should too before it destroys them.