Pros
Paid training. Decent medical benefits. Most tellers start at $11-12/hour. You can get a pay raise after 6 months, then every year (between .25 - .75). Easy job for pay: process loans and cash checks mostly. If you're a productive employee you'll always have something to do; makes the day go by faster. Some managers are relaxed, easygoing, and understand that employees have lives outside the company. No quotas or sales goals; they really just want to help customers. A lot of the other tellers are friendly, helpful, and professional. You'll meet a lot of nice customers that you see on a regular basis. Job can be enjoyable at times when you know you've helped people who really benefited from coming in to MoneyTree. Contests that allows you to win extra money or gift cards. You get to tell customers who stole or counterfeited checks that you've discovered what they've done (and the looks on their faces are priceless).
Cons
Company has no regards for the employees down the corporate ladder. Depending on the branch, you could work really late hours, even on weekends. Some managers only approve time offs for their favorite tellers. The least favorite ones work lots of weekends and crappy shifts. The majority of tellers and vault tellers have little to no time for their personal lives. Tellers used to feel safe here, but recent robberies and shootings (I encourage you to Google it) changed that perception. Company is too cheap to get better security for the people who make them their millions. (But they spend it on their management teams with no problem.) This company is getting greedier and greedier each year. Benefits used to be free for employees but started charging $80/month and blamed it on Obama Care. Pay raise structure used to be easier and went up to $1.00. Now, the wages are capped for each position. So if you work in a district with no higher positions available and you've already reached the maximum wage cap, you could hold that same job title and same pay for many years without any raises. However, if the manager and district manager THINKS you did a good job during the last year, then maybe they'll give you a $200 bonus. So if you want a raise (if you're eligible for one, anyway), you really would have to kiss, lick, and suck management's butt. This means working overtime hours, working a lot of weekends and late hours, and being an overachiever for insufficient pay. A lot of managers are power-hungry, incompetent tyrants. If you aren't on their good side, you're SOL. Many of them will give you directions and if it isn't right, they won't back you up; they're quick to throw you under the bus. You have to know every little thing there is to know even when the people leading you only know half of what tellers know. Expectation of new tellers are sometimes ridiculous. Many tellers are let go during the 90 day probationary period because new employees are expected to learn everything from their 1 week training. A teller needs at least 3-6 months to be comfortable, knowledgeable, and successful in their position since every day is a different challenge. This job involves mental and emotional stress. Aside from the previously mentioned managers, you'll have to deal with a lot of customers who do not understand the products and services they came in to receive. Imagine teaching finance and math to someone within 1 minute before they rip you a new one. Due to the type of industry this company is in, there are constant changes that tellers have to keep up with. Many of these changes are introduced the same day that it is supposed to be initiated. If during an audit your mistakes are found, you'll receive a write up because you're supposed to forget something you've been doing for 1 year and learn something you read 15 minutes ago. Although this company is family-owned, it operates just like the big corporations driven by greed.