4.0
Mar 28, 2025
Current employee, more than 3 years
London, England
Recommend
CEO approval
Business Outlook
Pros
Excellent staff discounts (50-70% off) Reasonably comfortable work Product acquisition/style/fabrics improving
Cons
Service style is incapable of dealing with peak times - 1 on 1 customer interaction juggling 6 customers is extremely difficult Head office unresponsive Chronic pay system problems (but always corrected when flagged in my experience) HR unresponsive if contacted through escalation ladders. Everything has to go through store manager. Ancient, buggy and borderline unusable systems Performance targets lead to perverse incentives