Great place to grow, supportive leadership, and a fast-paced environment - Team Lead - Customer Success My Tutor Source Employee Review

My experience in the HR department at MTS has been extremely positive. From day one, I felt welcomed by a team that values collaboration. We work closely with other departments, such as the admin and support teams, who are frequently praised by clients for their professionalism, flexibility, and responsiveness .

However, be prepared for a fast-paced environment. The passion to deliver excellent results for students can sometimes translate into high expectations and tight timelines internally. This is not a "coasting" role; you need to be proactive and comfortable with a certain level of pressure that comes with a service-driven business. Overall, if you are driven by purpose and can thrive in a dynamic setting, the fulfillment of contributing to students' success makes it worthwhile.

Managers provide regular and constructive feedback on your work. Training is great and eventually you are handed more responsibilities. Overall a great place to develop your skills. Work is handled as a team, responsibilities are divided well and team members help each other out on a regular basis.

Work can get a little difficult to manage during peak season if you are not a multitasker. Dealing with multiple tasks simultaneously can lead to burnout but this only occurs during peak season